Tier 1
Drop-In Retail
Walk in, get the right product, leave confident — no appointment needed.
- ✓Staff-guided food and supplement matching by breed, age, and condition
- ✓Curated range of premium and functional pet food brands
- ✓Accessories, enrichment toys, and care products for dogs, cats, and small pets
- ✓Honest label-reading help for allergy or sensitivity queries
From Retail pricing — competitive with nearby chains
Tier 2
Grooming — Bath & Trim
A full groom by staff who know your pet's skin and coat history.
- ✓Full bath with breed-appropriate or hypoallergenic shampoo
- ✓Blow-dry, brush-out, and trim to your preferred style
- ✓Nail clipping and ear cleaning included
- ✓Skin condition check with notes for your next visit
- ✓Booking usually available within 2 to 3 days
From From S$55
Tier 3
Grooming — Sensitive Skin Package
For dogs with reactive, dry, or allergy-prone skin — specialist shampoos and a slower, gentler process.
- ✓Pre-groom skin and coat assessment
- ✓Hypoallergenic or medicated shampoo and conditioner
- ✓Extended drying time to avoid heat stress
- ✓Post-groom care recommendations tailored to your dog's condition
- ✓Written grooming notes shared with you after each session
From From S$75
Tier 4
Nutrition Consult
A focused conversation about what your picky eater or sensitive pet actually needs.
- ✓30-minute in-shop consult with a trained staff member
- ✓Review of current diet and any known intolerances or allergies
- ✓Shortlist of 2 to 3 recommended food options with ingredient walkthrough
- ✓Follow-up check-in by WhatsApp within 7 days
From Complimentary with any food purchase over S$40